Warranty
Our Quality Guarantee
We stand behind the quality of every bottle we sell. All e-juice products are sourced directly from licensed manufacturers and authorized distributors. Every product leaves our facility sealed, intact, and within its stated shelf life.
If your product arrives defective, damaged, or not as described, we will make it right — no hassle.
Covered Issues
The following are eligible for a replacement or refund:
Bottle arrives leaking, cracked, or damaged
Tamper-evident seal is broken upon arrival
Product is visibly contaminated (foreign particles, unusual color, separation beyond normal)
You received the wrong product (wrong flavor, wrong nicotine level, wrong brand)
Product is past its expiration date at the time of delivery
Bottle is under-filled below labeled volume
Not Covered
The following are not eligible for warranty claims:
Dislike of flavor, taste preference, or change of mind
Bottles opened and partially used
Improper storage after delivery (exposure to heat, sunlight, or freezing temperatures)
Damage caused by the customer after receipt
Products purchased from unauthorized third-party resellers
Claims submitted more than 7 days after delivery
Claim Window
All warranty claims must be submitted within 7 days of the confirmed delivery date. Claims submitted after this window will not be eligible for replacement or refund.
